Head - Product Delivery (Operations)

Delhi Full-time

Job Title: Head of Product Delivery

Job Location: Delhi

LimeTray is defined by our insistence on providing an unparalleled customer experience. All of our team members are charged with bringing creativity, honesty, and intellectual rigor to their responsibilities in a never ending quest to delight our customers. We have high expectations of each other and work as a team to build things we are all proud of. That mind-set, along with our execution, has allowed Limetray to have 250+ clients in a short span of time.

Know more about us at: http://limetray.com/

We offer a suite of 11+ software products. The Product Delivery team gets into picture once a product(s) is sold to the client by the sales force. The Product Delivery team is responsible for onboarding the merchant (getting in touch with the merchant for gathering their specific requirements about the product, communicating those requirements to internal teams and finally delivering on those requirements). The KRA of this team is get the product live with in a definite turn around time which involves : 

  • to maintain the happiness/satisfaction index of merchants during their on boarding (how satisfied the merchant is with the final product that he will be using),
  • training the merchant on how to use the product so that they can get up and running with it
  • sharing merchant`s feedback with internal teams so that we can further enhance the product

We are looking for someone with prior experience in operations who can ensure smooth product delivery to merchants across globe over internet and work closely with product team to continuously enhance product for unique use-cases. 

Your role would include following : 

  • Define processes and checkpoints for end-end product delivery for merchant 
  • Deliver excellent experience to merchant while on-boarding them on products 
  • Build and continuously improve merchant training processes impacting product adoption directly 
  • Be responsible for team size of 15+ people and define / monitor relevant KPIs 
  • Act as product evangelist and solve for merchant's unique use-cases through product 
  • Be the voice of merchants for product team and give them relevant feedback to enhance product 


Skill-set 

  • Minimum 4 years of experience in tech operations
  • Ability to work across different teams and align everyone towards a common goal 
  • Past experience in directly managing big teams and building teams 
  • At-least 1 year of exposure in roles with direct involvement with clients (B2B sales or account Management / Merchant on-boarding for e-commerce or SaaS companies) 
  • Outgoing, self-starter, Strong communicator and personable 
  • Strong bias towards action and good sense of design / product

Apply for this opening at http://limetray.recruiterbox.com/jobs/fk051z?apply=true