Customer Success Associate

Gurugram, Haryana, India Full-time

About us: We are team of 160 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners.

Our story starts with realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our very eyes. So, we at LimeTray, decided to help restaurants, by building products that would help them to run better. We help restaurants get online, help them engage with their customers and help them optimize their operations through a suite of products. In only three years, we have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2500 others!


Job Responsibilities:

  • Solving client tickets/concerns w.r.t. the products & services delivered
  • Provide world class client support by working with clients to establish critical goals
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making the support systems better as we scale
Job Requirements:
  • Understanding of Product and Acumen to Learn - You should understand about the products that we offer and quickly learn the complexities in order to solve the customer tickets.
  • Good communication skills.
  • Customer Orientation - You excel is offering clients delight and seamless experience and instantly build a rapport with them acknowledging the situation, and displaying a genuine willingness to help
  • Problem Solver - Clients can get a little complex in their queries. You are passionate about putting the customer first and like to handle their queries no matter what and you strive to find right solutions for them no matter how challenging the situation is
  • Comfortable with Ambiguity - You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
  • Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
  • 0-1 years of work experience
  • Sharp, motivated and hard-working
  • Opportunity to not only get your hands dirty but also contribute strategically to build an awesome team

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